Rug delivery info

All Choices Flooring online orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations.

Please note: you may experience delays in processing your order during the holiday period.

Despatch Timeframes

Orders received by us before 11:59PM AEDT each business day will be processed on the following business day and despatched within 1-3 business days.

Orders received by us on Friday or weekend days will be processed on the following Monday and despatched within 1-3 business days following the preceding weekend.

Please note: Orders are currently taking approx. 10 business days to be dispatched from our warehouse, from the date we process them. Customers in WA can be waiting up to 5 weeks to receive their orders from the day we process them. We apologize for any inconvenience this may cause.

Delivery Timeframes

Once your order has been processed, please allow 1-3 business days to receive an email with your courier details and consignment number, including instructions on how to track your order.

Please note deliveries are usually made during business hours Monday to Friday, 9AM to 5PM however, drivers may working into into the early evenings especially in busy periods. If you are not able to be home to receive your order, contact the courier company during business hours to make alternative arrangements.

Unfortunately, we cannot guarantee a pickup time however, the courier company may be able to give a pickup window of when the driver will be in your area on the day. Please contact the courier company directly during business hours for further information about your delivery.

Note: All transit times listed above are a guide only and not guaranteed

Undeliverable items

If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. If the subsequent delivery attempt is not arranged by you within a reasonable time-frame and/or your delivery is not received on the second attempt, Choices Flooring reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the amount you paid minus shipping or storage costs.

Delivery exceptions

Unfortunately we're not able to deliver to all suburbs within Australia. Please be sure to check the link below to view the postcodes that are excluded from the delivery zone.

Excluded Delivery Zones

• Christmas Island
• Cocos (Keeling) Islands
• Norfolk Island
• Lord Howe Island
• Australian Antarctic Territory
• Territory of Heard Island and McDonald Island
• Jervis Bay Territory
• Coral Sea Islands
• Ashmore and Cartier Islands
• Defence Forces (any military outposts or bases)

View all excluded post codes.